Privacy Statement

Last Updated May 1, 2018 

Grand Colonial Bed and Breakfast, which is owned and operated by E2W, LLC , values you as our guest and recognizes privacy is important to you.  In this Privacy Statement, the words “you” and “your” refer to each guest, customer, website visitor or user.  The words “we,” “our” and “us” refer to E2W, LLC. 

This Privacy Statement covers our treatment of the Personally Identifiable Information we collect and use when you use our website and social media pages, stay as our guest at Grand Colonial Bed and Breakfast, or communicate with us through any other means. Personally Identifiable Information is information that identifies you as an individual or relates to an identifiable individual. By providing your Personally Identifiable Information, you agree to the terms and conditions of this Privacy Statement.

Personally Identifiable Information includes, but is not limited to the following: (a) “Contact Data” (such as your name, name of children, address, phone number, email address, social media account name, business title, employer or other relevant details if you are an employee of a corporate customer, vendor, or business partner). (b) “Financial Data” (such as credit and debit card number, expiration date, verification code, and bank account information).  (c) “Demographic Data” (such as your gender, age, date of birth, age of children, nationality, and zip code).  (d) “Legal Data” (such as passport, visa or other government-issued identification information).  (e) “Service Data” (such as date of arrival and departure, goods and services purchased, special requests, service preferences, aspects of service used, and information we receive from third parties).

We may collect Personally Identifiable Information from you when you make a reservation online or over the phone, purchase goods and services from us, participate in any promotion we sponsor, offer solicited or unsolicited feedback or suggestions, communicate with us via our website, social media pages, over the phone, or in person, or through any other aspect of service we offer.  We may also receive Personally Identifiable Information from other sources such as customer referrals, public databases and other third parties.

If you submit Personally Identifiable Information to us on behalf of someone else (such as making a reservation for someone else), you represent you have their permission do so and to permit us to use information in accordance with our Privacy Statement.  

We may use your Personally Identifiable Information in a variety of ways, including: (a) to complete reservation requests, (b) process payments, (c) administer the services you request (d) respond to your inquires, (e) send you information about our bed and breakfast and the Central New York area, (f) send you administrative and marketing information, communications, promotions, and guest satisfaction surveys, and (g) for our own business purposes (such as developing, enhancing, and improving our service).

Your Personally Identifiable Information may be disclosed in a variety of ways, including: (a) to third parties responsible for providing you with services associated with your stay at Grand Colonial Bed and Breakfast, (b) to process your payment through merchant account services (c) to other users, the public, and your social media account provider (in connection with your social media sharing activity and as governed by the social media site’s privacy policy), (d) to comply with legal process (as required by law) or respond to a legal request, enforce our Terms of Use, protect our rights, privacy and property (e) to investigate fraud and allow us to pursue remedies or limit damages we may sustain, and (f) to protect your safety or the safety of others. 

Our website includes social media features. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly.  Social media features, widgets, and the use of tracking technologies by our service providers and third party assets (such as social media links) on our website are not covered by this Privacy Statement.  We do not have control over third party assets.  Your interactions with these features are governed by the third party company providing it.    

You may choose not to provide E2W, LLC with Personally Identifiable Information.  If you chose not to provide E2W, LLC with Personally Identifiable Information, you may continue to use our website.  However, we cannot process reservations or certain other inquires and requests without Personally Identifiable Information. 

We strive to implement the latest encryption and security technologies.  Credit card and Personally Identifiable Information is transmitted by secure servers (SSL).  Despite our efforts, we cannot make an absolute guarantee of secure data transmission. The information you transmit to or from our website, social media pages, or any other means, is at your own risk. We are not liable for the theft, loss, or interception of, or unauthorized access or damage to, your data or communications.  By using our website, social media pages, or by communicating with us through any other means, you acknowledge you understand and assume these risks.

We may update this Privacy Statement from time to time to reflect changes to our information practices. The “Last Updated” statement at the top of this page indicates when this Privacy Statement was last revised.  Any changes we make to our Privacy Statement are effective as of the time we post them to this page.  Your use of our services any time after a change means you accept the revised Privacy Statement.   

If you believe your privacy has been breached through your use of our website, social media pages, or as a result of any other communication with us, please call us at 315-982-5004 immediately. 

If you have questions or concerns about this Privacy Statement, please send an email to info@grand-colonial.com.